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At Privatesale.com we place a high value your feedback. We hope that you find your experience on our site to be a pleasant one. However, if you do run into difficulty of any type - whether it's an unusual error message, problems in navigating the site, or any other difficulty - please report it to us as soon as possible. Chances are, you're not the only one experiencing the same frustration. We have made a commitment to act quickly on all customer feedback - whether that means replying to a request for help, or making a change to the website, we will do everything in our power to help make your experience on Privatesale.com a happy one.

Click here for a list of our Frequently Asked Questions (FAQ).

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Frequently Asked Questions:

Question.gif (1037 bytes) How do I delete a listing?

Answer.gif (1040 bytes) Select "Edit Listing" from the menu at the top of each page. You must first enter the proper authentication information, after which you will be shown a list of all your listings.  Select the "Delete" button that corresponds to the listing you wish to delete.  If the item was sold, check the box marked "Sold" before clicking the "Delete" button.   The item will be marked as sold for a few days and then removed from the server.

Question.gif (1037 bytes) How does the system know when my last visit was?

Answer.gif (1040 bytes) This server makes use of "cookies" to help make your visits to our site easier. Cookies are small packets of information that are stored on your hard drive. When you first visit Privatesale.com a piece of information is sent to your computer containing the date of your last visit.  The next time you return, the server requests this information and uses it to help you search only the listings that have been added since your last visit, saving you the hassle of having to re-read listings! Cookies are also used so that your password is saved on your system. If you ever need to edit or add a new listing on a return visit from the same computer you will be glad to see that your password has been saved for you.

Question.gif (1037 bytes) What if two people use the same phone number or same email address and want to post a listing?

Answer.gif (1040 bytes) One user will have to use an email address with no primary phone number as their primary login and the other their primary phone number but no email address. Alternately, both users can post under the same login, but specify special instructions with the body of their listing.  When this site was created we had the option of allowing users to pick their own username but we determined that since all email addresses are unique on the Internet they would be easier for users to remember on a return visit.

Question.gif (1037 bytes) I've forgotten my password.   How can I retrieve it?

Answer.gif (1040 bytes) If you provided your email address as your primary login identifier, you can click here to retrieve your password by email.  Otherwise, please send email to passwords@privatesale.com or fill in the feedback form above.

Question.gif (1037 bytes) Can I mark an item as SOLD?

Answer.gif (1040 bytes) Select "Edit Listing" from the menu at the top of each page. You must first enter the proper authentication information, after which you will be shown a list of all your listings. Click the checkbox marked "Sold" that corresponds to your listing and click the "Delete" button.   The item will be marked as sold for a few days and then removed from the server.

 
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